Strategic Leadership · Data & Analytics · Operational Excellence
I sit at the intersection of people, processes, technology, and data. With 15+ years of global experience and an industrial engineering foundation, I build the operating models, programs, and solutions that help organizations execute complex initiatives, make better decisions, and grow their teams along the way.
Years of global experience
Engineering, Ops Excellence, Programs, Data & AI
In documented savings generated
Data Products & Solutions, Process Automation, Mechanisms
BSc + MSc + LSSBB
Industrial Engineering, Data Science & Analytics, Agile, Waterfall
Built, scaled, and developed
Cross-functional teams across EMEA, APAC, and the Americas
Selected Work
2023 · Program Lead — Revenue Operations
Series B SaaS company, ~120 employees, scaling from founder-led sales to a structured revenue model.
Rebuilt fragmented sales and CS processes into a unified, automated revenue stack—cutting reporting time by 70%.
Result
Reporting time reduced by 70%. Forecast accuracy improved from 58% to 87%.
2022–2023 · Product Lead
Enterprise software company serving 200+ mid-market clients across financial services.
Led product discovery and launch of a self-service portal for enterprise clients, cutting support tickets by 35% in the first quarter.
Result
Launched in 4 months. Support ticket volume reduced by 35% within 90 days of launch.
2021–2022 · Operations Program Lead
Mid-size logistics company, operations team of 40 across three regional hubs.
Redesigned core operational processes for a 40-person logistics team, reducing average processing time by 45% and recovering 1,200 hours per quarter.
Result
Processing time reduced by 45%. 1,200 staff-hours recovered per quarter. SLA compliance improved from 71% to 94%.
How I Work
My instinct is to build and iterate rather than plan from a distance. I prototype fast, put rough versions in front of real users, and improve from there. The best solutions rarely come from the longest planning cycles. They come from getting something real into the world quickly and learning from contact with reality. Innovation is not always something new, but something simpler.
Sustainable results come from capable, growing teams. I prioritize talent development, create structured growth paths, and build environments where people are heard, challenged, and supported. This isn't separate from delivery. It is how delivery actually happens. The strongest teams I've led have also been the happiest and most stable.
The stated problem is rarely the whole picture. Whether it's a broken process, a misaligned team, or a reporting gap, I spend the first phase understanding what's really happening before committing to a solution. Getting the diagnosis right changes everything downstream.
A platform nobody uses is a project that failed. I design solutions for the people who have to live with them: simple enough to maintain, documented well enough to hand off, and trusted enough to change how decisions get made. Governance and change management are delivery requirements, not afterthoughts.
I stay curious on purpose. Every new framework, tool, or discipline I pick up is evaluated against the same question: does this make the work better? I learn with intent, not for credentials. Whether it was earning a Master's in Data Science mid-career, studying Design Thinking, or getting hands-on with LLMs and cloud architecture, the goal is always the same: absorb what matters, discard what doesn't, and put it to work.
About
I am driven by inventing and simplifying how things work. I'm at my best when I am at the intersection of people, processes, technology, and data. I design and scale the systems and operating models that help organizations execute complex initiatives, make better decisions, and perform at scale.
My center of gravity is people leadership at global scale, across both technical and non-technical programs, products, and processes. I combine Lean Six Sigma rigor, portfolio & program management level delivery discipline, agile prototyping, and strong data fluency to close the gap between strategy and execution.
I work in English and Spanish with distributed teams across EMEA, APAC, and the Americas. I'm certified in Agile and Waterfall methodologies, with a Master's in Data Science and Analytics.
If you're looking for someone who can lead complex programs, grow strong teams, and close the gap between strategy and execution, let's talk.