Work
A small set of case studies with real context, clear roles, and measurable outcomes. Each one focuses on decisions made and lessons learned, not just what happened.
2023 · Program Lead — Revenue Operations
Series B SaaS company, ~120 employees, scaling from founder-led sales to a structured revenue model.
Rebuilt fragmented sales and CS processes into a unified, automated revenue stack—cutting reporting time by 70%.
Result
Reporting time reduced by 70%. Forecast accuracy improved from 58% to 87%.
2022–2023 · Product Lead
Enterprise software company serving 200+ mid-market clients across financial services.
Led product discovery and launch of a self-service portal for enterprise clients, cutting support tickets by 35% in the first quarter.
Result
Launched in 4 months. Support ticket volume reduced by 35% within 90 days of launch.
2021–2022 · Operations Program Lead
Mid-size logistics company, operations team of 40 across three regional hubs.
Redesigned core operational processes for a 40-person logistics team, reducing average processing time by 45% and recovering 1,200 hours per quarter.
Result
Processing time reduced by 45%. 1,200 staff-hours recovered per quarter. SLA compliance improved from 71% to 94%.
More case studies in progress.